Time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, to validate, verify, and secure credit card payment, transmit order to warehouse for packing and shipping. It is the total calculation of time it takes to process all these events from when we first receive an order until it actually leaves our warehouse for delivery that is identified as Order Processing time. With that said; On average we process orders within 24 to 48 hours (UPS Items). All Hawaii, Canada, Puerto Rico and Alaska residents are subject to additional shipping charges please contact our customer support department for more information.
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. Most orders are shipped within 24 to 48 hours (UPS Items) of receipt. No orders are processed or shipped on Saturdays, Sundays or Holidays. We don't ship to APO or POB address, or to Hotels.
All of our items are shipped through our network of warehouses, manufacturers, and distribution centers. If your order was shipped via UPS you can check the order status and tracking number online by simply logging into “MyAccount” Most Large Items are shipped by Truck and tracking information may be emailed to you when available. If you have not received tracking information for your shipment within 5 business days, please email [email protected] for the status of your order. Special order items may take up to two weeks for shipment.
Ship to Address:
You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NY. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized "Alternate Shipping Address" on your credit card account. This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment! Hawaii, Alaska and Puerto Rico do have additional shipping charges.
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. Customer must call or email our customer service department within 24 hours of receipt to report any missing items or damage from the delivery.
If a signature is requested DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. Also, advise your family members or any others who may be present when delivery is made NOT TO SIGN either. Packaging that appears in good condition does not guarantee that there is no "hidden" damage. The only way to be certain is to fully unpack and examine the contents carefully. Should you not have time to inspect it, please sign the receipt as 'un-inspected' instead of your signature. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for un-noticed ("hidden") damage must be filed by you with the freight company as we will have no recourse when the item is signed for. All shipments that are signed for are considered to be a final sale, if for any reason you are not happy with the delivery service provided by the delivery company please refuse delivery and contact us at 800 681-7146 to resolve the issue.
Missing items or Damage:
Please check all sensors and contents upon delivery. Customer must call or email our customer service department within 24 hours of receipt to report any missing items or damage from the delivery. Any claims reported after the first 24 hours will be declined by our insurance company.
Complete details are available on our Returns Policy page.
As soon as your order is shipped you will receive a tracking number if applicable or Simply log in to your Marinezoom Account. Order history option will enable you to check the status of your order as well as provide you with all available tracking information. Using this number and instructions provided the customer will be able to track the order. Customer will be updated via email as to the status of the order. If you would like to make any changes to the order or some parts of the order are missing, please contact our customer service department immediately.
Expedited Orders and Rush Delivery:
If you would like to expedite your order and rush deliver a product, please call our Sales Department to inquire about product lead time and availability. If an item is in stock, it will usually ship within 24 to 48 hours. If it is not in stock, we may be able to have it shipped directly to you from the manufacturer as soon as it becomes available, or we can arrange to have it delivered to you as soon as we receive it. Again, please call us at (800) 681-7146 for more information.
We do not collect sales tax on items purchased at Marinezoom.com, except for NY Residents . New York deliveries/residents are charged state sales tax which is calculated during checkout.